Refund & Cancellation Policy

Baseline Forge provides custom software development services, including AI solutions, SaaS development, and mobile app development. All engagements are governed by a separate, signed service agreement between Baseline Forge and the client.

Either party may cancel an engagement by providing written notice as specified in the applicable service agreement. If no notice period is specified, reasonable written notice is expected.

Upon cancellation, any work completed up to the cancellation date will be invoiced and is due for payment. Baseline Forge will deliver all completed work product to the client.

Fees for work that has already been completed and delivered are non-refundable. If payment has been made for work that has not yet been performed, Baseline Forge will refund the unused portion within 30 days of the cancellation date.

Deposits or retainers are handled according to the terms of the applicable service agreement. Where no specific terms exist, unused deposit amounts are refundable upon cancellation.

If you are unsatisfied with any deliverable, please contact us promptly. We are committed to resolving concerns in good faith and will work with you to reach a reasonable outcome before any formal dispute process.

Questions about refunds or cancellations can be sent to support@baselineforge.com.